Privacy Policy — Double R Roofing

Double R Roofing LLC ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you contact us, request a quote, or use our website at riseabovethe.rest.

By using our services or website, you agree to the collection and use of information in accordance with this policy. If you have questions at any point, don't hesitate to reach out — we're a local business and we take your trust seriously.

We collect information you voluntarily provide to us and information generated through your use of our website.

Information you provide directly:

• Name, phone number, and email address when you request a quote or contact us
• Property address for inspection or estimate scheduling
• Details about your roofing project or damage description
• Insurance carrier information when filing a claim through us
• Payment and financing application information (collected by our lending partners, not stored by us)

Information collected automatically:

• Browser type, device type, and operating system
• Pages visited and time spent on our website
• Referring website or search terms that brought you here
• IP address and general geographic location

We use the information we collect solely to run our business and serve you better:

• To schedule and conduct free roof inspections and estimates
• To process and follow up on insurance claims on your behalf
• To communicate project updates, schedules, and invoices
• To process payments and financing applications
• To respond to questions, concerns, or service requests
• To improve our website and the services we offer
• To send occasional follow-up communications about your project or warranty

We only share your information in limited circumstances necessary to complete your project:

• Insurance Companies — When we manage your claim, we share relevant documentation with your insurer and their adjusters.
• Financing Partners — If you apply for financing, your information is shared with our lending partners for credit evaluation.
• Material Suppliers — We may share your address with suppliers for material delivery coordination.
• Legal Requirements — We may disclose information if required by law, court order, or to protect our rights and the safety of others.

All third parties we work with are required to handle your information securely and only for the purpose we share it.

Our website uses cookies — small text files stored on your device — to improve your experience and help us understand how visitors use our site.

• Essential Cookies — Required for basic website functionality.
• Analytics Cookies — Help us understand traffic patterns and improve our content (e.g., Google Analytics).
• Marketing Cookies — May be used to show you relevant ads on other platforms if you've visited our site.

You can control cookie settings through your browser at any time. Disabling cookies may affect some website functionality but won't affect your ability to request a quote or contact us.

We take reasonable precautions to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes using secure connections (HTTPS) on our website and limiting access to your personal information to employees who need it to do their jobs.

However, no method of transmission over the internet or electronic storage is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

We retain your information only as long as necessary to fulfill the purpose it was collected for, or as required by applicable law.

You have rights regarding your personal information. You may:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request that we delete your information (subject to legal and contractual obligations)
• Opt out of marketing communications at any time
• Request that we stop processing your information for certain purposes

To exercise any of these rights, contact us using the information in the Contact section below. We'll respond to all requests within 30 days.

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website or services after any changes constitutes your acceptance of the revised policy. If the changes are significant, we'll make reasonable efforts to notify you directly.

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, reach out to us directly. We're a local business — a real person will respond.